Cycle-X, WTF? Never again.
I have never ordered from them before but two of my friends have with one minor problem.
On January 5th I ordered a set of valve guides and 4 exhaust valves for my CB750 K4 through their website, paying with Paypal. By January 14 I heard nothing from them, no package (they are 3 hours away from me, 1 day shipping), no confirmation or tracking information. I called and although they were friendly on the phone, they blamed USPS for the loss of the package. A few hours later I get an email with a USPS tracking number. They never sent a tracking number with my original order on Jan 5 (ie. they never processed or sent my original order).
My valves and guides arrive on January 18. I get to my shop, crack a beer and sit down to work on my cylinder head and realized they sent intake valves instead of exhaust. WTF? I called and rather then return the intake valves in exchange for exhaust valves, I decided to order 4 more exhaust valves, keep the intake valves and install all new valves in my head.
Today, Jan 23 a 12" x 12" x 12" box just arrived with ONE exhaust valve. Seriously, WTF? Now I am pissed and stunned by the incompetence. I try to shop regionally and support small businesses, but I will NEVER order from Cycle-X again. Three strikes, they are out.
My machinist has my head reading to go, waiting for valves to arrive but he is leaving the country on Monday for a few weeks. Now my engine will sit unfinished until his return. Had they sent what I originally ordered in a timely manner, my motor would be done and installed. Now my project is stalled. Cycle-X, WTF? Never again.