I had good luck with Eastwood 10 years ago. Good products, great prices and fast shipping. Something has changed. I ordered a tool last year. Everything was going great, even had a shipping notice and then I received an e-mail saying I needed to call customer service as credit card number was wrong. I checked my e-mail confirmation/invoice and the card number was correct. So I called...what a cluster. The whacky do lady read my card number back to me and she kept transposing the numbers. I gave it to her three times and she continued to get the numbers wrong. Finally she said "I cancelled the order!". Really, the customer service person cancels the order because she obviously can't hold a thought long enough to get the numbers correct. I said, I still want the tool and can we just order it again while I have you on the phone. She said "No! You have to resubmit an online order". So, the order was cancelled and I started getting e-mails from Eastwood wanting to know if I still wanted the item. Finally, I get one of those e-mail asking "how did we do and how do you like the item you purchased". I gave them the whole story and heard absolutely nothing back from Eastwood.