I purchased some dust boots for my CB360. the ad said they would fit 33mm forks, but they didn't. Sent a letter to Kara in the crew....Before I could read the response, a credit for the difference between the right ones and the ones I needed was posted to PayPal. The letter apologized for the inconvenience, they sent the right boots out with a return postage paid sticker. This was last week. Received the new, correct boots today, and shipping the "old" ones back.
That was the easiest time I have ever had when straightening an order out. No jumping through hoops, no barrage of e-mails. They simply did the right thing.
I have DCC bookmarked, but in addition, it will be the first place I look for the parts I need.
Now I need to get 100 post's for the discount.......Great Customer Service AND a Discount? WOW?
I can't decide if I just post Thank You 100 times or not....
Thanks DCC for being a great vendor. We WILL be doing more business.