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Author Topic: Jarrod, where's my seat?!?!  (Read 4139 times)

Offline Joe G

  • Posts: 10
Jarrod, where's my seat?!?!
« on: May 24, 2014, 11:33:46 »
Jarrod, I've sent numerous emails inquiring about the seat and pad I ordered on April 28th, you've responded to none of them.

I'm hoping that if they got I to your junk folder you'll at least see this.

Please, man a brother needs a seat. Summer is upon us and everyday I get home from work just hoping to see a box at my door...nothing...day after day, week after week.

I know shit gets crazy, I understand that but it's been nearly 4 weeks.

If it's not happening, fine, just credit me back the $.

Thanks
Joe

Offline J-Rod10

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Re: Jarrod, where's my seat?!?!
« Reply #1 on: May 24, 2014, 12:48:37 »
Joe, e-mail responded to.

Offline J-Rod10

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Re: Jarrod, where's my seat?!?!
« Reply #2 on: May 24, 2014, 12:49:45 »
However, the one I responded to this morning before I saw this is the first I have seen from you.

Offline Joe G

  • Posts: 10
Re: Jarrod, where's my seat?!?!
« Reply #3 on: May 24, 2014, 15:11:44 »
Thank you for the quick response.

Offline Joe G

  • Posts: 10
Re: Jarrod, where's my seat?!?!
« Reply #4 on: Jun 14, 2014, 20:48:34 »
Well the seat arrived today.
That is where my happiness ended.
At first appearance it looked great but when I looked at the back of the seat, I noticed there is no back!

http://slipstreamcycle.com/seats/road-race-seat

The middle picture clearly shows a back and the description says it has a 1/2" recessed area. The one you made and sent to me has nothing but a opening, an incomplete seat.
 
I'm beside myself at this point, a month and a half to get it and it's not what I ordered.

I assume you'll make this right.

Offline J-Rod10

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Re: Jarrod, where's my seat?!?!
« Reply #5 on: Jun 14, 2014, 22:05:05 »
Joe,

Did you order from the site, or off of here?

Offline J-Rod10

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Re: Jarrod, where's my seat?!?!
« Reply #6 on: Jun 14, 2014, 22:07:32 »
Don't see an order from you off the site.

What you received is what I have been selling on here.


http://www.dotheton.com/forum/index.php?topic=59942.0

I'd be happy to build you one with a back in it on Monday, though.

Offline Joe G

  • Posts: 10
Re: Jarrod, where's my seat?!?!
« Reply #7 on: Jun 15, 2014, 10:49:06 »
I called you at the end of April and ordered the Jim lee style seat with pad.

Please do build the seat I ordered.

Thank you.

Offline Joe G

  • Posts: 10
Re: Jarrod, where's my seat?!?!
« Reply #8 on: Jul 01, 2014, 20:58:22 »
Since you don't respond to an email sent 6 days ago, I'll post here.



Dude seriously, this is absolutely insane!

First, it takes 1.5 months to get a seat that you said would be a week or so.

Second, the seat you sent me isn't even complete, it's missing the back(1/2" recessed portion).

Third, when I inquire about it, you say you'll build a new one when back at the shop(it was the weekend). Still haven't heard one word from you.
 
I don't know if you're hoping I'll just go away or forget I spent nearly $200 on a seat that is incomplete.
I'm not going away nor will I forget.

I expect a complete seat from you before I send back the seat you sent me back.

Also, the pad, that somehow took the price from $100 to $192, I understand shipping cost but $75 for a piece of foam that looks like a 5 year old cut it is insane.
 
As a business owner myself, I'd be embarrassed to provide such deplorable customer service and procuct to my customers.

Please, tell how and when you intend to resolve this.

I feel I've been more than flexible and patient but enough is enough.   
 
Thanks, Joe

Offline pukhkan

  • Posts: 101
Re: Jarrod, where's my seat?!?!
« Reply #9 on: Jul 01, 2014, 21:21:23 »
Ive been in the same situation with this guy with my rear sets he sent me the wrong part & promised to exchange it. I paid $30 (on top of $200 product) to overnight the part back to him on 04-07-14 he reasures me that he recieved my return I and never hear from him after that even though i sent MANY emails. Then he sends me an PM on 05-08-14 claiming he sent me 9 emails which non of them got to me and asks me for my address (which he should of already had) so that he can send me the part. It is now July and i have nothing from him and no replacement part! I gave up hope and paid someone else to make the brake pivot bracket for me and was going to cut my losses and let it go but apparently he is doing this to other people!!!!
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