2fastmoto, Ebay seller is a POS.

I just had an incident concerning a part I purchased from 2fastmoto on eBay...

Yes, I am past on the 30 day return period, I told him the purchase date and knew it had past.

Also, I didn't not ask for a return OR refund. Simply an exchange.

I just now opened the sealed box, so part was still in original packaging just like it had been received this morning.

Not only would he not make good on it. Dude literally made it out to be a problem w me and on my end.

As I promised him, Any good word or mouth advertising I have given him will stop today and the opposite will begin.

Thus, 2fastmoto an eBay seller is a complete POS. Do not do any business w 2fastmoto.

Sucks that happened, my man. I've ordered a crap-ton of parts from them and they've always been great.

Both fenders and and then just ordered the new fork pipes from him for this bike.
Other stuff for others.

Coming from someone who sells on eBay. The policy is there for a reason. It's pretty time consuming dealing with returns and questions. Not saying your wrong. I just wouldn't worry about it.

"Yes, I am past on the 30 day return period, I told him the purchase date and knew it had past."

As I see it, Trek is a regular and significant customer who supports that seller and he acknowledged that it was past that time limit and had expected that teh seller would work with him to rectify whatever the problem was. If he had made a first order for a few dollars and demanded cash back six months later, for sure I'd expect some push back.

As Trek explained he had a reasonable expectation that the seller would work with him and he's naturally disappointed that the seller chose not to try to come up with a reasonable work around.

None of us were involved in those discussions or know what actually went down or how each party reacted, so it's a little hard for the rest of us to be judgemental. Personally, I prefer sellers who are reasonable and try to come to an agreement or to explain quietly why they can't do what was requested. If I am reasonable and they are not, then I no longer do business with them. I bought stuff from a seller in Ohio who not only refused to take back parts that were not as described (that's being polite) but then blocked me on ebay and reported me as the "guilty party". I have zero tolerance for that sort of BS.

In this case, all we know is what we were told and all we can do at this distance is to make our own minds up about how we want to deal with that seller. I don't know Trek personally but he seems to be a straight shooter.

teazer said:

I bought stuff from a seller in Ohio who not only refused to take back parts that were not as described (that's being polite) but then blocked me on ebay and reported me as the "guilty party".

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Reminds me of a time when I bought a “left” header for my Suzuki s32 restoration on Paul millers eBay site. He sent the “right” header instead. I filed a claim and he wanted me to pay for return shipping which I refused, even though he screwed up. eBay stepped in and took care of it and Paul Miller blocked me as a buyer. WTF? He’s a total d-bag anyway but unfortunately he’s got some of the only vintage Suzuki parts out there. So next time I needed a part from him, my “wife” ordered it.

What was the incident? How far beyond the thirty days?
One day beyond and they sent the wrong part is vastly different from 6 months beyond and you ordered the wrong part.
Yes, there are d-bag sellers, but there are unreasonable buyers too.

It is tough. I have been on both sides of the fence...sold a pick up only Farmall hitch to someone in France, bought a VW windshield and it was completely wrong - sellers mistake, bought a 22RE timing set and watched it track to Washington state instead of NY. All ended with less than complete satisfaction. I chock it up to "That's life" and forge on.

If you go through PayPal for a claim, rather than eBay, you now have 180 days from date of purchase.

I agree it's pretty shitty of them to not offer you at least an exchange.

Just from a different perspective:

We sell a lot on ebay and amazon and we turn down peoples late return requests all the time. It's not because we are assholes, it's because we're a business.

When the buyer buys the item we have to make it, package it, ship it (at our expense mind you). When they want to return it we then have to do the same thing over again. Make a return label, receive the return, unpack it and inspect it, repackage it for resale, refund the payment (most CC companies no longer refund you the fee you paid them when you do a return). So at the very least to send someone something and take the return we've spent $30 that we will never see again, all because the customer didn't read the description in 99% of cases. Ebay in particular will not give you your fee back unless you refund the buyer in full, so that means you by default have to eat the shipping if you offer free shipping which is expected these days.

For those reasons if it's outside of the date I'm not taking it back unless I have to.

The only time I authorize returns outside of the return window is if they want to exchange it for another item (the profit then offsets the loss on the return, making it a net draw for us). Or if they call and are pleasant about it and ask nicely.


I have no idea who the seller is here, but for us in particular I don't have a clue who is a regular buyer and who isn't unless I have conversations with them, someone could order 100 things from us and I'd never know it unless they have a recognizable name that I see and remember on the labels.

The point here is things are different for a guy selling parts out of his garage that has the time to deal with stuff and the business that's running on tiny margins who has to pay every step of the way.

Unless you get the full story it's hard to say. I used to sell and don't when the changes Ridesolo stated happened. I still buy because the things I buy I'm not able to get most other places. I have a good seller story though. I needed to stop my Pilot from going into VCM "Eco Mode" as it will eventually cause a wack of issues. I researched 2-3 different ways and settled on a reasonable version of the product that does it. I went to E-Bay as the guy who makes the one I wanted sells through there. I was on my phone(never again) and when I clicked my model year the screen jumped, but I didn't notice. I went in the next day to check the shipping and saw it said 05-08 pilot and went WTF? I ordered the 09-12. Emailed the guy, he showed me I fucked up, but he hadn't shipped yet. He was out of the plug needed to make the model for me but would have them in a few days, so I waited, he made the right part and sent it to me. It didn't work right at first so he worked with me to get it exactly placed right and now it works perfect and my Pilot runs better and won;t have the issues in 20-30K that VCM causes. He was easy to deal with, helped after the sale etc. and made my mistake a none issue. Now I have a asshole seller story. I needed a header for my Yaris. I found a few on ebay and one was a good deal. 50% off. I ordered it, then noticed in one pic it didn't have O2 bung. I immediately canceled the order. less than 2 min. They didn't answer the cancel. they shipped the header, I got it, it didn't have the bung, I would have had to pay almost the cost of the header to send it back. They declined the cancel and said it had already shipped. In 2 min, which was BS as the tracking showed Fedex didn't even pick it up for 2 days after I clicked cancel. I gave them a shit review and will never order again and had to have the bung welded in to use the header. Who the fuck sells a new "Guaranteed to fit" header without a primary O2 bung on an EFI car? Chinese POS sellers maskerading as US sellers.

I have an online business. I send a package to a purchaser and from the time they receive it they have a month to open the box and see if what they received is what they ordered. I have no control over their time so I carry on and if I have not heard from them in that month, I refill that vacancy in my inventory.

As a vendor I would like to know; if after 30 days we still do not have a deal, then when do we?

I live in the UK, so not sure if it's the same for you guys in the US, but I think things changed to some degree once a vendor could no longer leave adverse feedback for buyers. Some people, a minority, are a holes, it's how the world is....
I used to sell all sorts of stuff on Ebay, anything that would turn a profit, joblots of this and that.....I'd got my feedback to around 500 at 100%, when I advertised some brand new soccer boots that I had bought job lot to sell individually. Some clown pressed the buy it now button, but didn't pay....so two weeks later, I gave him adverse feedback (you could back then), he promptly gave me adverse in return, blemishing my record. Lesson learned. The very next purchaser was a mother, wanting size 12 boots for her little boy....however, the listed boots were clearly marked as mens large size 12 boots, the picture was obviously a large boot....so no good for her at all. When she received them, she contacted to say I had made a mistake. I said, no, the mistake was hers, check the listing....but no problem, return for a refund, which she did. I refunded her payment minus shipping, as I had sold them with free shipping....I made no deduction for my parcel bag and packaging, none for my fuel to the post office, or my time. She then questioned the deduction I had made, as they were "free shipping", and I told her....yes, but I still had to pay to send them ! Guess what....she gave me adverse....that was 2 in a row. The joys of dealing with the sometimes unreasonable public.

Titan performance said:

I live in the UK, so not sure if it's the same for you guys in the US, but I think things changed to some degree once a vendor could no longer leave adverse feedback for buyers. Some people, a minority, are a holes, it's how the world is....
I used to sell all sorts of stuff on Ebay, anything that would turn a profit, joblots of this and that.....I'd got my feedback to around 500 at 100%, when I advertised some brand new soccer boots that I had bought job lot to sell individually. Some clown pressed the buy it now button, but didn't pay....so two weeks later, I gave him adverse feedback (you could back then), he promptly gave me adverse in return, blemishing my record. Lesson learned. The very next purchaser was a mother, wanting size 12 boots for her little boy....however, the listed boots were clearly marked as mens large size 12 boots, the picture was obviously a large boot....so no good for her at all. When she received them, she contacted to say I had made a mistake. I said, no, the mistake was hers, check the listing....but no problem, return for a refund, which she did. I refunded her payment minus shipping, as I had sold them with free shipping....I made no deduction for my parcel bag and packaging, none for my fuel to the post office, or my time. She then questioned the deduction I had made, as they were "free shipping", and I told her....yes, but I still had to pay to send them ! Guess what....she gave me adverse....that was 2 in a row. The joys of dealing with the sometimes unreasonable public.

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Yep I deal with that every day:
"But the shipping was free!?"

I can only assume that people believe businesses have a magic wand that can waive postal fees as long as you write "free shipping" on the listing.

I bought a cylinder for an XS about 2 years ago. It was in perfect shape, in the pictures. The seller did not pad the cylinder at all and shoehorned it in the smallest box it would fit in. Showed up with 2/3 of the top fin and 1/3 of the second fin broken off. I emailed the seller with pictures of the damage and they blew me off saying I must have dropped the box after I got it, I could pay to ship it back and they would look at it and decide if they'd give a refund. I told them to be $30 bucks into shipping a piece of trash due to their packing wouldn't be worth it. Left a bad review and moved on. Maybe they'll pack stuff better in the future.

Rat_ranger said:

I bought a cylinder for an XS about 2 years ago. It was in perfect shape, in the pictures. The seller did not pad the cylinder at all and shoehorned it in the smallest box it would fit in. Showed up with 2/3 of the top fin and 1/3 of the second fin broken off. I emailed the seller with pictures of the damage and they blew me off saying I must have dropped the box after I got it, I could pay to ship it back and they would look at it and decide if they'd give a refund. I told them to be $30 bucks into shipping a piece of trash due to their packing wouldn't be worth it. Left a bad review and moved on. Maybe they'll pack stuff better in the future.

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On one of the XS650 forums on Facebook, a dude paid $750, plus like $300 shipping, for a rebuilt XS engine. The guy he bought it from didn't crate it well and the bottom half of the case is cracked, the sump is cracked and the starter gears cover is cracked. It's a mess and I think the PO is trying to avoid compensation. This is why we always pay with Paypal and make sure our purchase is guaranteed.

Dang, that sucks. I didn't bother with the cylinder just because after shipping both ways(didn't have free shipping) I would have gotten like $5 back. So not worth the hassle. I ended up pulling the liners and recycled the aluminum.