placed an order for a condenser on the morning of 09-17. Was told item was in stock and I received a confrimation via email stating the same and that the order was being processed.
Checked the status of order via email on 09-21 and the status remained "processing order".
Contacted Bikebandit via phone and was told that the item was being shipped to them from one of their overseas warehouses. The expected shipment to them would be an additional 3-5 business days and the item would be shipped to me 3-5 business days after they receive it.
I told them I was under the impression that the item was in stock in California. And that I'd like to cancel the order. I was told that there would be a 20% restock fee. I argued that I hardly consider an item located in a warhouse in china being in stock. i lost the argument however, I let them know of my dissatifaction and that I would never use their company again. I paid $40.83 for the item at Bikebandit. I just found a company located in Ford pa that stocks brand new condensers for $14.95 including upgraded shipping. Whats that tell ya?
My opinion is that Bikebandit mislead me, then charged me a 20% restock fee. I'll never use them again. Take it for what it's worth.
Checked the status of order via email on 09-21 and the status remained "processing order".
Contacted Bikebandit via phone and was told that the item was being shipped to them from one of their overseas warehouses. The expected shipment to them would be an additional 3-5 business days and the item would be shipped to me 3-5 business days after they receive it.
I told them I was under the impression that the item was in stock in California. And that I'd like to cancel the order. I was told that there would be a 20% restock fee. I argued that I hardly consider an item located in a warhouse in china being in stock. i lost the argument however, I let them know of my dissatifaction and that I would never use their company again. I paid $40.83 for the item at Bikebandit. I just found a company located in Ford pa that stocks brand new condensers for $14.95 including upgraded shipping. Whats that tell ya?
My opinion is that Bikebandit mislead me, then charged me a 20% restock fee. I'll never use them again. Take it for what it's worth.
