Cycle-X, WTF????

[swan]

Cycle-X, WTF? Never again.

I have never ordered from them before but two of my friends have with one minor problem.

On January 5th I ordered a set of valve guides and 4 exhaust valves for my CB750 K4 through their website, paying with Paypal. By January 14 I heard nothing from them, no package (they are 3 hours away from me, 1 day shipping), no confirmation or tracking information. I called and although they were friendly on the phone, they blamed USPS for the loss of the package. A few hours later I get an email with a USPS tracking number. They never sent a tracking number with my original order on Jan 5 (ie. they never processed or sent my original order).

My valves and guides arrive on January 18. I get to my shop, crack a beer and sit down to work on my cylinder head and realized they sent intake valves instead of exhaust. WTF? I called and rather then return the intake valves in exchange for exhaust valves, I decided to order 4 more exhaust valves, keep the intake valves and install all new valves in my head.

Today, Jan 23 a 12" x 12" x 12" box just arrived with ONE exhaust valve. Seriously, WTF? Now I am pissed and stunned by the incompetence. I try to shop regionally and support small businesses, but I will NEVER order from Cycle-X again. Three strikes, they are out.

My machinist has my head reading to go, waiting for valves to arrive but he is leaving the country on Monday for a few weeks. Now my engine will sit unfinished until his return. Had they sent what I originally ordered in a timely manner, my motor would be done and installed. Now my project is stalled. Cycle-X, WTF? Never again.

 

[Flugtechnik]

With these parts and Bradj's rearsets, it sounds like some USPS worker is building themselves a kick ass bike.

 

[MJPriceisright]

man i would have been losing it while opening up that big box only to find one valve. what a bunch of cork suckers.

 

[DrJ]

They shipped one valve in that box?

 

[swan]

Yes, ONE valve in that box. Cycle-X, planet saver. Maybe their packager previously worked for Staples or Amazon. I thought perhaps they included a cataloge or t-shirt for screwing up my order twice already.

Sorry for the rant and first-world whine, but I do not want to see another member get screwed over by Cycle-X.

 

[MotoMadness]

Thats not how to go green haha

 

[bwald]

Sorry for the rant and first-world whine. . .

No, Jon. When you pay for a product and service, you should get that product and service. It's justified.

 

[DesmoBro]

Yea I just read your build thread and Got pretty torque'd up ...Your beautiful work will not go unnoticed But a company by the name of Cycle-X will

 

[NeightRG]

The first two mistakes were bad... This last one has to feel like a slap in the face.
When you get in touch with the company, I'd send them a link to your CB750, CB400f, and Goldie threads. Once they count up the thread views, they might work hard to make you happy again.

 

[swan]

My other three exhaust valves arrived Saturday January 26th, same size box, no invoice, so I do not know if they charged me shipping for their mistakes.

 

[swan]

Update, I just got off the phone with Ken the owner of Cycle-X. He was very upset over my vendor reviews and the poor performance of his employees representing him and his business. He explained he is a mechanic first, a business person second and he has had problems with his newly upgraded online system and some of his workers. Fair enough, I understand and explained I was upset with a simple order being screwed up 4 times. He wanted to let me know he waived the cost and shipping for the three exhaust valves that recently arrived. Without an invoice in my last shipment, I did not realize he had done so. Thank you Ken for doing this and making it right. I did not ask for this, I just wanted what I ordered.

Ken was convinced I was out to "save the Honda world from his business" by "making it my mission in life" to "post bad reviews everywhere possible" and told me he would "come down Winona right now" to discuss this. Sorry to disappoint Ken, it is not my mission life to destroy you, your business or save the Honda world, again I simply wanted what I paid for in a timely manner, nothing more, nothing less, just what all customers expect.

I posted and linked this review twice on this forum and three times on the SOHC forum so other members could make an informed decision on which vendor to use. Both forums offer "vendor review" sections. I have updated all my reviews stating Cycle-X sent three valves for free to make up for their errors, (thanks again). Despite being upset over the multiple problems with and the length of my order, I kept my review factual without name calling or threats. I did not post "bad reviews everywhere possible" and explained I did not post in such places as on Yelp, Facebook, the Better Business Bureau or on any other forums, user groups or social media sites.

If Cycle-X sorts out their systemic and personnel problems, I would consider ordering from them again in the future. As stated in my initial post, I try to support small and regional businesses. Ken, if you are in Winona, you are welcome to stop by my shop, have a beer and talk old bikes.