HELLO
THIS IS ARTHUR OWNER OPERATOR OF EBAY NAME VINTAGECYCLEBITS .
I WOULD LIKE THE CHANCE TO RESPOND TO THIS BUYERS POSTINGS .TIM
SORRY ABOUT THE CAPS AND LARGE SCRIPT IT IS DUE TO VISION DETERIORATION AND CAN NOT BE HELPED AT THIS TIME .
I DO NOT FEEL WE DID ANY THING WRONG TO THIS BUYER.
THIS BUYER GOT THE ITEM THAT WAS POSTED IN THE TIME LINE GIVEN IN THE LISTING . HIS ITEM WAS SHIPPED PRIORITY MAIL NOT FIRST CLASS AS WAS THE CLUTCH LEVER HE BOUGHT FROM SOME ONE ELSE PROBABLY WAS HE WAS COMPAIRING OUR SALE TO . HE WAS CHARGED WHAT IT COST TO SHIP NOTHING MORE . THE BUYER FORGOT TO MENTION THIS FACT IN HIS WRITINGS .
WE CLEARLY POST IN OUR LISTINGS WHAT WE EXPECT OF OUR BUYERS. THIS LISTING SAID CONTACT US PRIOR TO BUYING. IT ALSO SAID IN THE LISTING IF THE BUYER CAN NOT LEAVE 5 FULL STARTS TO CONTACT US ALSO . THIS BUYER DID NONE OF IT / WE ALREADY KNOW WHAT OUR BUYERS EXPECT FROM US SINCE WE HAVE BEEN SELLING ON EBAY SINCE IT STARTED .
http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=360245661528&_trksid=p2761.l1259
IF YOU LOOK AT THE BUYERS LISTING POSTED ABOVE , YOU WILL NOTICE THE SHIPPING PRICE POSTED IS LESS THAN MOST SELLERS HAVE POSTED FOR SIMILAR ITEMS ON EBAY FOR SHIPPING IN USA ,SO WE DO NOT MAKE A HABIT OF OVERCHARGING OUR BUYERS AS THIS BUYER HAD IMPLIED HERE .WE ALSO CLEARLY REQUEST ANY FOREIGN BUYERS TO CONTACT US FOR SHIPPING TO THEIR AREA BEFORE BUYING FROM US .THIS IS BECAUSE WE CAN NO LONGER AFFORD TO SELL AND SHIP ITEMS OUT OF USA THAT DO NOT HAVE A TRACKING NUMBER OR DELIVERY CONFORMATION OR INSURANCE . THIS IS BECAUSE. WE HAVE HAD PAST BUYERS FILE CLAIMS AFTER 10 DAYS OF A SALE , SAYING THEY DID NOT GET THERE ITEMS . EVEN WHEN WE HAVE 15-20 BUSINESS DAYS SHIPPING CLEARLY POSTED IN OUR LISTINGS . IF YOU NEED TO KNOW WHY THE 15-20 BUSINESS DAYS I WILL BE GLADE TO EXPLAIN THAT BUT I WOULD RATHER NOT IT IS A LONG STORY .
WITHOUT DELIVERY CONFORMATION PAY PAL WILL NOT REVERSE A CLAIM AND RETURN THE PAYMENT TO US EVEN AFTER THE ITEM IS DELIVERED . IN SHORT THIS IS STEALING FROM US AND WITHOUT PROOF OF DELIVERY THE CLAIM HAS ALWAYS GONE IN FAVOR OF THE BUYER EVERY TIME , NOT VERY FAIR IN OUR EYES BUT HAY THIS IS EBAYS GAME AND WE MUST PLAY BY THEIR RULES RIGHT , SO I CLEARLY REQUEST OUR FOREIGN BUYERS TO CONTACT US BEFORE THEY COMMITTEE TO A PURCHASE FROM US SO WE CAN EXPLAIN ALL OUR SELLING STIPULATIONS AND WORK OUT SELLING AND SHIPPING TERMS AND CHARGES WE TRY TO BE FAIR AND COVER OUR BUTS AT THE SAME TIME . WE ALSO REQUEST EVERY BUYER TO CONTACT US IF THEY CAN NOT LEAVE 5 STAR FEEDBACK AND WOULD EXPLAIN WHY IN OUR LISTINGS BUT EBAY REMOVES THIS LISTING SAYING IT VIOLATES THEIR POLICY.
WE NO LONGER FEEL EBAYS NEW DSR SYSTEM IS A FAIR SYSTEM TO GOVERN EBAY SALES SINCE IT WAS REVISED .
EBAYS DSR (DETAILED SELLER RATING ) RATING IS A COMBINATION OF FEEDBACK AND STARS AND THE COMBINATION OF THESE GIVES EBAY THE RIGHT TO PENALIZE THE SELLER BY REMOVING SALES DISCOUNTS PUTTING THE SELLERS PRODUCT LOW IN SEARCHABILTY CATEGORIES CANCELING LISTINGS LIMITING SALES OR SUSPENDING SALES ALL TOGETHER .
A LOT OF EBAY BUYERS DO NOT UNDERSTAND HOW IMPORTANT FEEDBACK IS AND HOW EBAY USES IT , WE DO AND DO ALL WE CAN TO MAINTAIN OURS .
THIS BUYER NEVER CONTACTED US BUT STILL WE NOTICED A DROP IN OUR DSR AFTER HIS POSITIVE FEEDBACK WAS LEFT .
GRANTED I DID CONTACT THIS BUYER WHEN I NOTICED OUR DSR HAD FALLEN AFTER THEY LEFT THEIR FEEDBACK .I EXPLAINED SINCE WE WERE NOT CONTACTED FIRST
THEY WOULD HAVE TO BE ADDED TO OUR BLOCKED BIDDERS LIST . WE MUST DO THIS TO PROTECT OUR SELVES AND OUR ABILITY TO SELL ESPECIALLY IF A BUYER IS GOING TO DO WHAT THIS BUYER DID FOR NO REASON IN OUR EYES . WE LIVED UP TO OUR SALES STIPULATIONS THE BUYER DID NOT LIVE UP TO OURS SO WHY WOULD WE WANT HIM TO RETURN ? .
IF A BUYER HAS A PROBLEM WITH THIS WE DO NOT WANT THEM AS A CUSTOMER ,WOULD YOU ? .
THE PART THE BUYER IS COMPARING TO OURS THAT WAS CHARGED $11 SHIPPING TO THEM IS LESS THAN 1/2 THE WEIGHT OURS WAS AND WE HAVE NO IDEA WHERE IN THE USA IT CAME FROM , BUT THE BUYER WAS NOT OVERCHARGED SHIPPING FOR OUR PACKAGE .
WE SHIPPED THE PACKAGE FROM THE POST OFFICE PRIORITY NOT FIRST CLASS.IT WAS WELL PACKAGED AND SHIPPED ON TIME .WE FELT THIS WAS A PERFECT SALE . THE BUYER DID NOT AGREE ACCORDING TO THEIR TOTAL FEEDBACK SCORE LEFT .
SOME BUYERS DO NOT TAKE INTO CONSIDERATION ALL IT TAKES TO PACKAGE AND SHIP INCLUDING GAS TAPE PACKING LABEL PRINTING MATERIALS AND THE SHIPPING PAYMENT TAKEN THROUGH PAY PAL IS ALSO REDUCED BY THE PAY PAL FEES, WHERE WE DO AND IT IS INCLUDED IN OUR SHIPPING CHARGES .
ON AVG WE CHARGE A $6.00 FEE TO SHIP OUT OF USA
BROKEN DOWN THIS IS A $2.25 AN HOUR FOR OUR TIME AND MATERIALS IF WE SHIP A FEW PACKAGES AND A LOSS FOR PACKAGES SHIPPED ONE AT A TIME AS WAS THIS BUYERS PACKAGE .
98% OF OUR BUYERS RETURN FOR A REASON, WE FOLLOW THROUGH WITH EVERY SALE AND DELIVER AS POSTED AND AS LONG AS THE BUYER HAS READ AND UNDERSTAND OUR SALES STIPULATIONS WE SELDOM HAVE ANY PROBLEMS AS WE DID WITH THIS BUYER .
BUT IT HAPPENS YOU JUST CAN NOT PLEASE EVERYONE !
YES I MAY COME ACROSS RUDE AND LOUD USING LARGE TEXT IN CAPS BUT AT THIS TIME IT IS ALL I CAN SEE CLEARLY SORRY.
I AM A FAIR AND HONEST SELLER AND JUST TRYING TO COVERING MY ARSE ON EBAY WHICH IS ALMOST IMPOSSIBLE TO DO NOW A DAYS.
HOPE THIS EXPLAINS WHERE WE VINTAGECYCLEBITS ARE COMING FROM.
THANK YOU FOR YOUR TIME
ARTHUR